A Standing Avaition

Aurthur Berkowitz is a very unsatisfied customer with US Airways. Why, you ask? He was forced to stand during an entire seven hour flight from Anchorage to Philadelphia. The seat next to him was occupied by a man weighing a staggering 400 pounds. “His size required both armrests to be raised up and allowed for his body to cover half of my seat,” Berkowitz says. Since there were no other seats on the plane, there was nothing the flight attendants could do. Usually it's standard airline policy to make morbidly obese individuals purchase two seats, but clearly it was ignored in this case. The flight attendants acknowledged the gate agent's mistake, but wouldn't allow Berrkowitz to sit in their jump seats. Standing for seven hours sounds awful, I would have at least sat on the floor or something. Not to mention the fact that making a passenger stand during a flight is extremely unsafe. This is the part that blows my mind- he wrote US Airways a letter requesting a full refund for his $800 flight, and all they offered was a measly $200. C'mon US Airways... I mean if there is ANY situation where a full refund is appropriate, this is it. And if there is any reason to boycott this airline, this is also it. If this is how they treat their customers, they don't deserve the business. US Airways has refused to offer any more money, solidifying the fact that not much value is placed on the customer. How is this not illegal or something? I hope he sues their cheap asses!